Conflict Resolution

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. There is no doubt about it – dealing with conflict can be hard on the mind and the body. Being well-equipped with some stress and anger management techniques can help you stay calm during the conflict resolution process. Nothing is going to get solved when either (or both) parties are angry and upset.

Course Outline

INTRODUCTION

Course Objectives

An Introduction to Conflict Resolution

What is Conflict?

What is Conflict Resolution?

Understanding the Conflict Resolution Process

Collaborating

Competing

Compromising

Accommodating

Avoiding

Getting to the Root Cause

Examining Root Causes

Creating a Cause-and-Effect Diagram

The Importance of Forgiveness

Identifying the Benefits of Resolution

Generating Options

Generate, Don’t Evaluate

Building a Solution